Shipping & Returns

Build & Shipping Timeline

Every wheel is built to order. Once your spec, your photo of your current wheel, and vehicle fitment are confirmed, production typically takes 2–3 weeks. Shipping transit time is separate and depends on your location. We'll email you with an estimated timeline once your order is confirmed, and again once it ships.

Order Tracking

A self-service tracking page is coming soon. Until then, we'll email tracking information directly once your order ships.

Cancellations & Changes

Because each wheel is custom-built to your exact spec, we can only accept cancellations or spec changes before production begins. Once your order moves into production, it can no longer be canceled or modified. If you need to make a change, contact us as soon as possible.

Returns & Refunds

As a made-to-order, custom product, completed builds are final sale and not eligible for return simply due to a change of preference. The following are exceptions:

• Fitment issues: if your wheel doesn't fit as confirmed, contact us — we'll work with you on a resolution, which may include adjustment, repair, or refund at our discretion.
• Manufacturing defects: covered under our Warranty & Care policy.
• Damaged in transit: keep all original packaging and contact us within 48 hours of delivery with photos of the damage so we can file a claim and get you a replacement or repair.

Shipping Area

We currently ship within the United States. For shipping outside the U.S., contact us before ordering to confirm we can accommodate it.

Questions

Reach us any time at monacowheels@gmail.com or through our Contact page.